PLANZIC · FAQ
Questions before your next meeting.
Answers about personal guest links, booked slots, credit, admission and recording.
Personal guest links · Browser access · Prepaid credit
Joining questions.
Understand invitations, arrival windows and admission.
Pricing questions.
Understand full-slot charges and credit settlement.
Recording questions.
Compare local files, cloud recording and retention.
THE DETAILS BEFORE YOU JOIN
Clear answers for your next meeting.
01What is Planzic?+
A scheduled audio and video meeting service with personalised invitations, guest admission and prepaid credit.
02Is there a monthly subscription or free hosting plan?+
No. Hosting is paid through credit, without a monthly account fee.
03How does the organiser sign in?+
With Google or a one-time email verification code.
04Do guests need accounts or an app?+
No. Guests open their personal link in a browser. Their name is already supplied by the organiser; no separate entry code is required.
05What durations can I book?+
15, 30, 45, 60, 90 or 120 minutes, starting at 15-minute intervals.
06When can guests arrive?+
The waiting room opens 10 minutes before the start. Audio or video entry opens 3 minutes before, subject to admission settings.
07Can guests enter without the organiser?+
Automatically approved guests can enter when media entry opens. Manual approval requires the organiser’s admission decision.
08Who pays?+
The organiser pays for each person who enters, including themselves.
09Are absent guests or waiting-room visitors charged?+
No. Participant charging applies only after audio or video entry.
10What if someone joins briefly, leaves early or reconnects?+
Even one second of entry incurs the full booked-slot charge. Leaving early does not reduce it. Reconnecting does not add another initial-slot charge.
11Does joining late extend the booked end?+
No. A paid 15- or 30-minute extension is needed to move the end, subject to balance and the next booking.
12Does switching the camera off reduce Video pricing?+
No. The booked meeting type determines the participant rate.
13How is the final total rounded?+
Exact applicable meeting components are combined, then rounded upward to US$0.10 once. Exact multiples and zero remain unchanged.
14Can I share my screen?+
Yes, in Video meetings. Guests request permission, and one person shares at a time. Audio meetings do not include screen sharing.
15Can I record?+
Supported local recording adds no recording fee. The organiser can choose paid cloud recording with 30 days of storage included.
16Can I keep cloud recordings longer?+
Yes. Keep enables balance-funded 30-day renewals at US$0.10 per GB per period. Delete stops renewals. Without sufficient renewal credit, recordings are deleted at expiry after a warning.
17What is the minimum top-up?+
US$10. Choose US$10, US$20, US$50 or a custom amount of at least US$10. There are no automatic card top-ups.
18Can a guest pay for an unfunded meeting?+
Yes. Request sponsorship from all or selected guests. The first successful payment activates it; additional successful payments are credited to the organiser.
19What happens to unused reserved credit?+
It returns to available balance after settlement. If no one enters, the full reservation is released.
20Can I reuse a meeting?+
Create meeting again opens an editable draft with fresh links. It does not reopen old links or set an automatic recurring schedule.
21Where can I see past meetings and charges?+
In the organiser’s signed-in dashboard. Settlement emails show charges, released funds and available balance.
A BETTER CONVERSATION STARTS EARLIER
The details behind a smoother meeting.
Guests need a clear invitation and the organiser needs a prepared room. Check the planned duration, chosen admission rule and recording setting before activating the meeting.
Keep the bill tied to the booked slot: count each distinct person who actually enters, including the organiser, and add the applicable recording components. The final meeting total is rounded upward once to the next US$0.10.
For questions about access or information handling beyond this guide, use Willfred’s shared contact route and review the applicable service and privacy information.
MAKE SPACE FOR THE PEOPLE
A meeting that fits the moment.
The right context helps people arrive ready. Explain the purpose, give guests useful links and select the admission, meeting type and duration that support the conversation.
How It Works →
PLANZIC, A WILLFRED PRODUCT
Arrive with the details understood.
Set a time, prepare the invitation and choose how to welcome your guests.