One successful payment, one credit addition
Credit is added only after successful payment, and only once for that payment. A top-up is not a cash balance, gift or monthly subscription.
PAY FOR THE COMMUNICATION YOU CHOOSE
Your credit.
Your conversations.
Add prepaid credit to your own balance, then use the paid communication modes and optional add-ons you choose. The caller funds the conversation; invited receivers do not need credit.
MINIMUM WALLET TOP-UP
$9.90
A one-off addition to your own balance.
$9.90Custom amount
Custom top-ups: at least $9.90, entered to two decimal places.
| Hours | Direct audio | Translated audio |
|---|---|---|
| 1 hour | $2.90 | $9.90 |
| 2 hours | $5.50 | $18.50 |
| 3 hours | $7.90 | $27.00 |
| 4 hours | $10.00 | $35.00 |
| 5 hours | $12.00 | $43.00 |
| 6 hours | $14.00 | $51.00 |
| 7 hours | $16.00 | $59.00 |
| 8 hours | $18.00 | $67.00 |
| 9 hours | $20.00 | $75.00 |
| 10 hours | $21.90 | $79.90 |
When a call is connected.
When a payment succeeds.
Wallet credit and call usage are different events. Understanding both helps you interpret your balance and activity.
The initiating account pays
Paid connected communication uses the caller’s credit. Invited receivers do not need prepaid credit to join the caller-funded conversation.
Connected usage is rounded up
Call usage is rounded up to minutes. Unanswered calls are not charged. Review activity and credit consumed in Settings.
OPTIONAL ADD-ONS, SEPARATE CHARGES
Keep a recording.
Or choose saved text.
Recording and transcription are different choices, charged separately from communication usage. Live subtitles are not an automatically saved transcript.
Local recording
$0.49 per recorded hour for supported media saved to your device.
A visible recording indicator and required consent apply. Local saving is not a server archive or automatic backup.
Optional transcripts
Additional credit is charged only for the time transcripts are enabled. Failed transcript generation is not charged.
Save original text, translated text or both locally. Service processing may be involved.
| Mode | Rate | Condition |
|---|---|---|
| Translated one-to-one | $0.49 / hour | Separately charged transcript option |
| Direct one-to-one | $0.99 / hour | Separately charged transcript option |
| Direct group | $0.49 / participant hour | $0.99 minimum |
| Translated group | $0.49 / meeting hour | Meeting-hour basis, not participant-hour basis |
Compare the choice you intend to make.
Begin with the conversation mode, then check its rate and any optional saving choices. Adding wallet credit is different from selecting a one-to-one audio package, and enabling a transcript adds a separate charge rather than changing the communication price.
For one-to-one audio
Use the listed Direct or Translated package total for the hours you choose. The minimum top-up still applies to the wallet, even though the smallest Direct audio package costs less than that amount.
For groups and optional saving
Check whether the relevant charge uses meeting hours or participant hours. A Direct group transcript has a minimum, while a Translated group transcript uses meeting-hour billing. Those transcript rates do not quote the group communication itself.
USEFUL TOOLS WITHOUT AN EXTRA FEATURE CHARGE
Included alongside communication.
- Contacts
- Settings
- Call history
- Metadata analytics
- Teams workspace
- Direct Files
Teams workspace and member management cost $0 per month per member. Paid communication still consumes prepaid credit. Analytics covers usage and credit metadata, not automatic access to conversation content.
Direct Files is one-to-one, device to device: both people must be online, the receiver accepts, and network conditions can prevent a transfer.
Explore the included features ↗
Different modes.
Different pricing questions.
The confirmed audio package table is for one-to-one audio. Video, group communication, Interpreter, Voice Preserve and chat may have different mode pricing. Consult the selected mode’s pricing before paid use.
Participant-minute examples explain usage; they are not group price quotes. Group translation can be affected by speech and output languages.
Understand participant minutes ↗Can I choose a custom top-up?
Yes. A custom top-up must be at least $9.90 and entered to two decimal places. It adds credit to your own balance as a one-off payment.
Is the wallet a monthly plan?
No. Top-ups are one-off credit additions to your own balance, not monthly subscriptions, gifts or cash balances.
Does call history save the conversation?
No. History records activity and credit use. Recordings and saved transcripts are optional, separate choices with the stated add-on rates.
Where can I check payment and account terms?
Consult the applicable product payment information and terms.